Customer-oriented behavior on the phone 3

This training builds on modules 1 & 2 (customer-oriented behavior on the phone).

The focus here is on the inbound area and includes the following main topics:

Call answering is and remains the business card of your company! What makes the difference, however, are the steps that follow. For example, the professional forwarding and seamless transfer of relevant information. Not only the verbal, but also the written communication of calls is important here. Special attention is also paid to the way in which inquiry handling is handled. Last but not least, questioning techniques for potential pre-qualifications are skillfully used with the help of practical exercises.