Customer-oriented behavior on the phone 3
Sales training
Customer-oriented behavior on the phone 3
This training builds on modules 1 & 2 (customer-oriented behavior on the phone).
The focus here is on the inbound area and includes the following main topics:
Call answering is and remains the business card of your company! What makes the difference, however, are the steps that follow. For example, the professional forwarding and seamless transfer of relevant information. Not only the verbal, but also the written communication of calls is important here. Special attention is also paid to the way in which inquiry handling is handled. Last but not least, questioning techniques for potential pre-qualifications are skillfully used with the help of practical exercises.
Training content
- Call answering – the business card of your company
- Professional forwarding and information transfer
- Written communication to confirm phone calls
- Inquiry handling, questioning techniques for pre-qualification inquiries
- Practical exercises
What participants learn
- Inquiry handling most/manage
- Skillfully use appropriate questioning techniques
- Use oral and written communication skillfully
Your Business Outcomes
- Concrete and complete transfer of important information
Possible formats
- Online Live Workshop
- in-person training
Target group
- Customer Service/Internal Service
- Salesperson
- Service- After Sales Employees
Duration
- Online Live Workshop: 90 minutes
- In-person training: individual, as needed
Languages
- German
- English
- Italian
- French
I want more information
Do you have questions about online sales training?
