Customer-oriented behavior on the phone 3

Sales training

Customer-oriented behavior on the phone 3

This training builds on modules 1 & 2 (customer-oriented behavior on the phone).

The focus here is on the inbound area and includes the following main topics:

Call answering is and remains the business card of your company! What makes the difference, however, are the steps that follow. For example, the professional forwarding and seamless transfer of relevant information. Not only the verbal, but also the written communication of calls is important here. Special attention is also paid to the way in which inquiry handling is handled. Last but not least, questioning techniques for potential pre-qualifications are skillfully used with the help of practical exercises.

Training content

  • Call answering – the business card of your company
  • Professional forwarding and information transfer
  • Written communication to confirm phone calls
  • Inquiry handling, questioning techniques for pre-qualification inquiries
  • Practical exercises

What participants learn

  • Inquiry handling most/manage
  • Skillfully use appropriate questioning techniques
  • Use oral and written communication skillfully

Your Business Outcomes

  • Concrete and complete transfer of important information

Possible formats

  • Online Live Workshop
  • in-person training

Target group

  • Customer Service/Internal Service
  • Salesperson
  • Service- After Sales Employees


  • Online Live Workshop: 90 minutes
  • In-person training: individual, as needed


  • German
  • English
  • Italian
  • French

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Mag. Günter Kirchberger ist Geschäftsführer der SalesFactory und begleitet seit über 15 Jahren Vertriebsleiter und Verkäufer bei der Steigerung ihrer Salesperformance.