Customer-oriented behavior on the phone 2

This training is a follow-up training of module 1 (Customer-oriented behavior on the phone 1).

In this training, the important concept of a conversation guide is clarified. Preparation is the most important issue of a good telephone conversation. How do I best arouse the customer’s interest? What are the customer’s issues? What messages are conveyed between the lines? Where does the shoe pinch? – All these topics are discussed in detail in terms of content and, in addition, the basic understanding of customer purchasing processes is deepened using practice-oriented exercises and examples.