Customer-oriented behavior on the phone 2
Sales training
Customer-oriented behavior on the phone 2
This training is a follow-up training of module 1 (Customer-oriented behavior on the phone 1).
In this training, the important concept of a conversation guide is clarified. Preparation is the most important issue of a good telephone conversation. How do I best arouse the customer’s interest? What are the customer’s issues? What messages are conveyed between the lines? Where does the shoe pinch? – All these topics are discussed in detail in terms of content and, in addition, the basic understanding of customer purchasing processes is deepened using practice-oriented exercises and examples.
Training content
- Building conversation guide for telephone campaigns
- Understanding the buying process of individual customers
- Basic understanding of “getting pain admitted
- Arousing interest
- Handling objections
- Practical exercises work
What participants learn
- How to prepare properly
- Recognizing the individual phases of a buying process
- How to conduct & lead customer-oriented conversations
Your Business Outcomes
- The professional execution of a telephone call for pre-qualification or lead generation
Possible formats
- Online Live Workshop
- in-person training
Target group
- Customer Service/Internal Service
- Salesperson
- Service- After Sales Employees
Duration
- Online Live Workshop: 240 minutes
- In-person training: individual, as needed
Languages
- German
- English
- Italian
- French
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