Complaints as an opportunity and customer loyalty
Sales training
Complaints as an opportunity and customer loyalty
The fact is that customers who have experienced professional complaint handling and whose concerns have been met in the course of a complaint perceive companies much better and can develop into the most loyal and faithful customers.
This training program deals with professional and customer-centered complaint handling in order to gain customer trust and long-term customer loyalty and also to increase the recommendation rate.
What participants learn
- Managing complaints professionally
- Phases of the complaint process
- What are the most important steps
- Best practices
- Using positively resolved complaints as a customer loyalty tool
Your Business Outcomes
- Increase customer loyalty
- Anchor professional complaint process
- Increase chances of recommendation
Possible formats
- Online Live Workshop
- In-person training with Dual Efficiency method
Target group
- All functions related to customers and complaints
Duration
- Individual
Languages
- German
- English
- Italian
- French
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